Donor Support

About Us

UNICEF is mandated by the United Nations General Assembly to advocate for the protection of children's rights, to help meet their basic needs, and to expand their opportunities to reach their full potential.  Before, during, and after humanitarian emergencies, we are on the ground, bringing life-saving help and hope to children and families. Non-political and impartial, we are never neutral when it comes to defending children's rights and safeguarding their lives and futures.   The New Zealand National Committee for UNICEF (UNICEF Aotearoa New Zealand) is one of 33 UNICEF National Committees around the world, that raise funds for UNICEF’s emergency and development work serving children everywhere. In New Zealand, we lift children’s voices, change policy, and stand up for children across the country. 

Purpose

To ensure exceptional donor experiences through personalised communication, engagement, and efficient resolution of queries. To contribute to maintaining strong donor relationships and support fundraising efforts to advance UNICEF’s mission for children's rights and wellbeing. Your role will be calling our valued donors and engaging with them in a positive and friendly manner to ensure their support for our work with children continues and the supporter feels valued and appreciated.

Work Schedule

15-20 hours a week. Ideally looking for an individual who can initially work 5 hours on Mon, Tues, Fri. Once trained, there will flexibility with working pattern/days.

Specific Duties and Responsibilities

e-engaging donors: Thank donors for their valued support and re-inspire them to continue and update the donor’s payment details. 

• Welcome new donors: Call or email new donors to welcome them and make them feel special, valued, and an important part of our work with children that helps retain these donors for the long term. 
• Manage donor enquiries via call and email (such as tax receipts, processing one-off donations).
• Help facilitate external communication to donors (printing and posting letters and receipts).
• Assist with other administrative tasks as required.

Skills, Experience and Education

Friendly and helpful telephone manner are essential.

• Previous customer service experience is highly desirable.
• Previous CRM or database entry experience is highly desirable.
• Highly motivated with a ‘can do’ attitude.
• Essential personal qualities:
• Attention to detail and accuracy.
• Honesty and integrity.
• Initiative, judgement and empathetic.
• Willingness to learn.
• Work co-operatively within a team.
• Well organised and able to prioritise workload.